Oct 2011

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She then continues to ask questions and states that she has to update her notes. She also stated that I may have to pay a restocking fee for the dishwasher. I call back around 11:30 about 3 hours later because the way the last conversation ended did not seem right to me and the agent stated that a supervisor would be contacting me soon. I spoke with a new agent who told me again that everything in my file stated that I agreed to this dishwasher. He then states that supervisors call back within 24 hours. Plus he would start an investigation but it would take an additional 48 hours to verify what I am saying and to speak with the agent I spoke with. I asked if he was going to go back and review the conversation and he said probably. I then state that I still want a supervisor to call me and he says ok let me update the file. I asked if it wasn't in there from this morning and he said no, the other agent did not add this to your file. I have not had a working dishwasher in July. I'm so frustrated with this company.

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Oct 2011

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A year later, we had a different problem with our air conditioner and I called 2 10. They put out the call to somebody else in another city. There were air conditioning companies 10 minutes from our house. They didn't need to send somebody from another town to us. There was another situation. It was a deal with Metro Rooter. Our hot water heater wasn't working and the water went everywhere in our garage. So I called 2 10 and they did the same thing again. They got a hold of somebody that lives in the next town over. Why would they dispatch somebody that’s in a different town?It made no sense and they didn't get that. I told them that was not gonna work and that we had used another plumbing company in the past.

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